Welcome to PSL
The foundation for all relationships is trust and as you know well, that is built through effective communication, integrity and delivering on our promises. With an understandable bias towards hard skills sometimes soft skills can get forgotten and the result from this can be expensive.
By enhancing relationship intelligence (RQ) and soft skills, employees and managers find better ways to serve each other and your customers. This is how we can help you. We work virtually on-line and face to face with clients.
Working with PSL means gaining tools that improve:
Communications Skills
Critical Thinking and Problem Solving
How Difficult Customers and Situations are Handled
Job Satisfaction - Employee Recruitment and Retention
Customer Service - Customer Relationships - Customer Satisfaction
Your Customer’s Perception of Value
Negotiation Outcomes
Sales Results
Working with PSL means gaining tools that your teams can use to make their lives more rewarding and your customer's lives easier too. It's a win-win.
What would the world be like if all customer service was based on understanding customer needs, taking ownership and using problem solving tactics?
What makes a great team?
The best teams have the people who want to do the best work in their field and to not let their customers down.
Richard Webb
Director of Field Services, Honeywell