Customer service Excellence
Tailored customer service training. Learn what world class can be in your market or sector and how to apply it as a key differentiator for your organisation or business.
Frontline and back-office staff are the heroes of any business. Their values, attitudes, communication skills and customer focus determine your business success.
Give your people better tools
We can provide training and tools that will help your employees to communicate more effectively, to react in smarter ways and build stronger relationships with your customers.
- Service Excellence Skills
- Effective Communication Skills
- Sales Skills (if relevant)
- Team-working Skills
- Resilience and Problem Solving, Handling Difficult Customers and Situations
- Empathy, Rapport and Trust Building Skills
Outcomes
- Lift the motivation of your team
- Improve how they communicate with customers and each other
- Provide more than just tick-the-box training that they really value
The Benefits
The potential benefits of PSL customer service training are numerous and significant.
This is because we tailor our training to fit our clients, their teams and people as unique individuals.
Here are some of the key benefits:
- Better customer satisfaction and retention
- Better communication
- Better decision-making
- Better conflict resolution
- Better confidence, morale, job satisfaction
- Better team collaboration
Moving From One Dimensional Thinking
You can hear this when employees say "I am just a...". or 'I don't have time to...'
These are natural human responses, especially when people are frustrated, feeling under pressure, undervalued or demotivated.
One-dimensional thinking means- I can only ..
Two-dimensional thinking means - I can also ...
Three-dimensional thinking means - We can ...
Four-dimensional thinking means - My team can..
Training details
Who is this for?
Small and large teams. Businesses, Schools, Colleges, Universities, Public and Private Sector Organisations.
Location
We can come to you or a venue near you. We operate throughout the UK and globally.
Duration
Our courses are delivered as workshops: 4 hour or longer sessions over a period of time that fits with availability and objectives.
Customisation
Our courses are delivered as workshops: 4 hour or longer sessions over a period of time that fits with availability and objectives.
Richard Webb
Director of Field Services, Honeywell
More about PSL
Proven Track Record
With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.
Achieving Your Objectives
Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.
Tailored Solutions
Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.
Expert Trainers
Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.
Global
We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.
Flexible Training Formats
We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.
Customisable Modules
Our modular training approach allows you to customise programs based on your specific goals.
Continuous Improvement
The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.
Let’s take your team to the next level
FAQs
Some of the questions we receive.
PSL training courses start from £3750 for a team.
We do not run public courses. Everything we do is designed to fit your objectives.
Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.
We provide a fixed fee. The only factors that may change are accommodation and travel.
You should not buy from PSL. This is because we will not be selling to you. We will be working for you.