Empowering Soft Skills
For companies doing business locally or internationally, the performance of soft skills has a real impact on customer satisfaction, employee satisfaction, business growth and profitability.
PSL soft skills training not only mitigates risks, it reduces operational costs, it helps people and businesses to grow.
How can we help you?
If you believe you can improve - we can help with expert-led, engaging training.
Improve Customer Satisfaction
- Reduce misunderstandings and mistakes. Ensure customers feel heard and valued.
- Improve feedback loops to adapt offerings to evolving customer needs and share valuable insights.
- Enhance the perception of value and loyalty in the minds of key internal and external customers.
Improve Employee Satisfaction
- Gain tools to reduce stress. Enhance job satisfaction.
- Improve skills for building trust, resolving issues swiftly and preventing unnecessary escalations.
- Reduce errors and time lost in rectifying them.
Increase Sales
- Use trusted advisers to better understand customer needs.
- Create more sales opportunities from understanding your customers' needs and how you can help them to achieve their goals.
- Get people working better together to maximise the value you can deliver.
Conclusion
For growing businesses, navigating change successfully demonstrates that the company can provide value to customers, regardless of where they live or what language they speak. Having the best people will enable them to find ways to increase market share.
Training details
Who is this for?
Customer relationship skills training for Application engineers
Customer relationship skills training for Control engineers
Customer relationship skills training for Contract managers
Customer relationship skills training for Customer service support
Customer relationship skills training for Design engineers
Customer relationship skills training for Field service engineers
Customer relationship skills training for Field service managers
Customer relationship skills training for Helpline support teams
Customer relationship skills training for Installation engineers
Customer relationship skills training for Product support engineers
Customer relationship skills training for Project co-ordinators
Customer relationship skills training for Project engineers
Customer relationship skills training for Project managers
Customer relationship skills training for Proposals and estimating teams
Customer relationship skills training for Quality systems engineers
Customer relationship skills training for Safety consultants
Customer relationship skills training for Sales engineers
Customer relationship skills training for Service operations leaders
Customer relationship skills training for Service technicians
Customer relationship skills training for Software architects
Customer relationship skills training for Software engineers
Customer relationship skills training for Software support engineers
Customer relationship skills training for Solution architects and consultants
Customer relationship skills training for Systems engineers
Customer relationship skills training for Technical solutions consultants
Customer relationship skills training for Technical support teams
Customer relationship skills training forTrainee field service engineers
Location
We can come to you or a venue near you. We operate throughout the UK and globally.
Duration
Our courses are delivered as workshops: Day courses or 4 hour workshops over a period of time that fits with availability and objectives.
Customisation
We always tailor our training so that it is efficient and effective.
Richard Webb
Director of Field Services, Honeywell
More about PSL
Proven Track Record
With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.
Achieving Your Objectives
Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.
Tailored Solutions
Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.
Expert Trainers
Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.
Global
We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.
Flexible Training Formats
We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.
Customisable Modules
Our modular training approach allows you to customise programs based on your specific goals.
Continuous Improvement
The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.
Let’s take your team to the next level
FAQs
Some of the questions we receive.
PSL training courses start from £3750 for a team.
We do not run public courses. Everything we do is designed to fit your objectives.
Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.
We provide a fixed fee. The only factors that may change are accommodation and travel.
You should not buy from PSL. This is because we will not be selling to you. We will be working for you.