Building negotiation skills
Tailored negotiation skills training that is designed to achieve your objectives and the types of negotiations that you need to be good at succeeding with.
Expanding our negotiation toolkit
Comprehensive negotiation skills training, tailored specifically for professionals seeking to excel in their careers. In today's competitive business environment, effective negotiation is crucial. Our program is designed to equip you with the confidence, skills, insights, and tools necessary to negotiate successfully and continuously improve.
- Become better prepared.
- Expand your toolkit and options.
- Know what you want. Set clear and better goals.
- Identify and adapt to different negotiation styles to maximise outcomes.
- Gain structure to guide your decision making and reactions.
- Understand why people behave in certain ways, common mistakes, tricks and tactics to beware of and how to prevent them from blocking your success.
- Ask better questions.
- Learn about value and how to discuss it.
- Improve how you take notes to help yourself and others.
- Gain skills to work alone and to build a high performing team.
- Grow in confidence and ability.
Training that's built for you
Who is this for?
PSL negotiation skills training can be used by levels of ability and experience.
Location
We can come to your location or a venue close to you. Our operations extend across the UK and worldwide.
Duration
Our courses are structured as workshops, consisting of sessions that are four hours long or more, spread over a timeframe that aligns with participants' availability and goals.
Customisation
All of our training is tailored to some extent, based on the required level and objectives. We can customise this swiftly and effectively to fit unique individuals and the specific market you operate within. This customisation is what sets PSL apart.
Richard Webb
Director of Field Services, Honeywell
More about PSL
Proven Track Record
With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.
Achieving Your Objectives
Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.
Tailored Solutions
Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.
Expert Trainers
Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.
Global
We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.
Flexible Training Formats
We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.
Customisable Modules
Our modular training approach allows you to customise programs based on your specific goals.
Continuous Improvement
The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.
Let’s take your team to the next level
FAQs
Examples of questions we receive
PSL training courses start from £3750 for a team.
We do not run public courses. Everything we do is designed to fit your objectives
Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.
We provide a fixed fee. The only factors that may change are accommodation and travel.
You should not buy from PSL. This is because we will not be selling to you. We will be working for you.