Customer Service Excellence
Transform Your Team's Customer Service Skills Quickly! Elevate your team's performance with PSL's expert-led customer service training. Boost satisfaction, loyalty and results.
At PSL, we believe that our Customer Service Excellence Training programs are industry leading. They are different by the way in which we really engage people and designed to help you achieve your goals.
Why Service Excellence Matters
In today’s competitive marketplace, delivering exceptional customer service is no longer optional -it’s essential. Outstanding customer service can:
- Lower your costs, drive growth and better profits.
- Build customer loyalty and trust.
- Increase customer retention and repeat business.
- Enhance your brand reputation.
- Differentiate your business from competitors.
- Drive positive word-of-mouth and referrals.
At PSL, we understand that every interaction with a customer is an opportunity to create a lasting impression. Our training programs are tailored to equip your team with the skills, knowledge, and mindset needed to deliver service that exceeds expectations.
Our Training Programs
We offer a range of training options to suit your needs:
1. Foundations of Customer Service Excellence
This program covers the core principles of exceptional customer service, including:
- Understanding the customer journey and touch-points.
- Building a customer-centric mindset.
- Delivering consistent, high-quality service.
2. Effective Communication for Customer Service
Learn how to communicate clearly, empathetically, and professionally with customers. This program includes:
- Active listening and understanding customer needs.
- Handling difficult conversations with tact and confidence.
- Using positive language to create a great customer experience.
3. Handling Complaints and Difficult Customers
Turn challenging situations into opportunities to build loyalty. This program covers:
- De-escalation techniques for managing upset customers.
- Problem-solving and conflict resolution strategies.
- Transforming complaints into positive outcomes.
4. Building Customer Loyalty and Retention
Discover how to create memorable experiences that keep customers coming back. Topics include:
- Going above and beyond to exceed expectations.
- Personalising the customer experience.
- Building long-term relationships with customers.
5. Customer Service for the Digital Age
Learn how to deliver exceptional service in an increasingly digital world. This program covers:
- Managing customer interactions across multiple channels (email, chat, social media, etc.).
- Maintaining a professional and empathetic tone in written communication.
- Leveraging technology to enhance the customer experience.
Leading service in your world
Improving performance does not have to be complicated or expensive. We can provide training that helps you to achieve industry leading service in your world.
Develop your Cycle of Service Excellence by better:
- Understanding of customer needs
- Taking ownership
- Use of problem solving tactics
Conclusion
For growing businesses, navigating change successfully demonstrates that the company can provide value to customers, regardless of where they live or what language they speak. Having the best people will enable them to find ways to increase market share.
Training details
Who is this for?
Small and large teams. Businesses, Schools, Colleges, Universities, Public and Private Sector Organisations.
Location
We can come to you or a venue near you. We operate throughout the UK and globally.
Duration
Our courses are delivered as workshops: 4 hour or longer sessions over a period of time that fits with availability and objectives.
Customisation
We always tailor or training so that it fits our needs and objectives.
Richard Webb
Director of Field Services, Honeywell
More about PSL
Proven Track Record
With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.
Achieving Your Objectives
Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is it that you want to achieve?
Tailored Solutions
Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.
Expert Trainers
Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.
Global
We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.
Flexible Training Formats
We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.
Customisable Modules
Our modular training approach allows you to customise programs based on your specific goals.
Continuous Improvement
The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.
Let’s take your team to the next level
FAQs
Some of the questions we receive.
PSL training courses start from £3750 for a team.
We do not run public courses. Everything we do is designed to fit your objectives.
Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.
We provide a fixed fee. The only factors that may change are accommodation and travel.
You should not buy from PSL. This is because we will not be selling to you. We will be working for you.