More tools and better skills

By enhancing the toolkit your managers have available to them - they will improve how they get the best out of themselves and their teams.

Leading teams

We believe that leadership is about people:

  • Making people feel worth more so that they become capable of more.
  • Effective communication and transferring ownership to the team.
  • Building resilient teams and leaders developing leaders.

Managing teams

We believe that management is about hard results:

  • Making sure that the things that need to get done, get done. Managing change and achieving continuous improvement.
  • Having a plan that enough people agree with, that considers what must be done to make it work and the potential obstacles and pitfalls with the strategy to deal with these.
  • Understanding customer needs, taking ownership, using problem solving tactics. Getting profitable business results.

More topics

  • Effective communication.
  • Time management techniques. How to do more with less.
  • Advantages and disadvantages of Hard and Soft Leadership  
  • A clear way to get people on side.
  • The role of the ‘relationship investment account’.
  • Understanding why people behave in certain ways.
  • How to unlock potential in you and others.
  • Knowing what motivates and what de-motivates different people.  
  • How to help teams to take risks when solving problems. Intelligent risks.

What do you want?

We really do want to understand your situation and goals so that we can deliver training that achieves these.

PSL training is about structure. Having a clear structure means you can plan and review in faster and better ways. You can see what's needed, what is going well and what needs to change.


Training that's built for you

“PSL definitely benefits our business. They go the extra mile to understand our different businesses and to deliver training that has helped us to invest strategically in our people and grow our business.”

Richard Webb

Director of Field Services, Honeywell

What makes us different?

More about PSL

Proven Track Record

With a track record of success, PSL has empowered thousands of employees to become customer service masters. Our programs are designed to deliver tangible results and enhance customer satisfaction.

Achieving Your Objectives

Some use training as a defensive way to protect their brand, some use it to drive growth and some to support and motivate their employees. What is that you want to achieve? We can help you.

Tailored Solutions

Our training programs are meticulously tailored to meet the unique needs and challenges of your team, your industry, business or organisation.

Expert Trainers

Boredom is the enemy of learning. Our courses are interactive, and memorable. Expect dynamic workshops, group activities, and real-life simulations that make learning enjoyable.

Global

We operate in all time zones. Our experience also means we can make training relevant for your culture and local requirements.

Flexible Training Formats

We understand the importance of flexibility. Choose from in-person workshops, virtual training sessions, or a blend of both to accommodate your team’s schedules.

Customisable Modules

Our modular training approach allows you to customise programs based on your specific goals.

Continuous Improvement

The business landscape is ever-evolving, and so is customer service. Our commitment to continuous improvement means that our training content is regularly updated to provide best practices that are needed today.

Take the next step

Let’s take your team to the next level

FAQs

Answers to the most common questions about our leadership and management training

How much does it cost?

PSL training courses start from £3750 for a team.

Do you run open public courses?

We do not run public courses. Everything we do is designed to fit your objectives.

What is your minimum and maximum number of delegates?

Typically this would be 4 or more and there is no maximum. Having said this maximum numbers of delegates is influenced by what you want to achieve.

How do you charge?

We provide a fixed fee. The only factors that may change are accommodation and travel.

Why should we buy from PSL?

You should not buy from PSL. This is because we will not be selling to you. We will be working for you.

Still have questions?

Reach out to us we are here to help.