Service Team Development
Developing a One Team Mindset

Author
Example of Developing a One Team Culture
- Active listening at all levels
- Addressing disagreements quickly and respectfully
- Appreciation being a core competency
- Avoiding friendly fire on colleagues, partners when you feel under pressure
- Breaking down silos between departments
- Building high performing relationships to grow high performing companies
- Celebrating team wins, not just individual achievements
- Clear roles and responsibilities also being understood
- Considering the impact of decisions on others
- Creating an accountability culture
- Demonstrating accountability and mutual respect
- Embracing flexibility in processes and strategies
- Encouraging a growth mindset
- Encouraging diverse perspectives and the motivation to share
- Encouraging feedback (upward, downward, peer-to-peer)
- Encouraging knowledge sharing and teamwork
- Encouraging risk-taking without fear of blame
- Favouring no one
- Focusing on solutions, not personal conflicts
- Knowing how to maintain high performing relationships
- Knowing how to work effectively with people you do not trust
- Knowing what to do when you or someone else drops the ball
- Leading by example and teamwork
- Making employees feel safe to give and obtain feedback
- Maintaining effective communication and delivery to deadlines
- Making good decisions when under pressure
- Praising effort rather than talent
- Remembering company mission, values, and goals
- Skills-sharing and support for everyone
- Supporting teams and colleagues through change and transition
- Using coaching and mentoring
- Using collaborative tools
- Working effectively together to create solutions
- Rules and tools for high performing teams
