Service Team Development

Soft Skills Training

Author

The foundation of a successful relationship, team, organisation or business.

Soft skills enable better communication, teamwork, they drive learning, innovation and improvement.

Choose what you want for your team

Our main goal is to create a soft skills course to fit your goals, organisation, business, or sector. While certain principles are universally applicable, customisation is key to effective training and can also lead to cost savings. Effective training comprises 10% content, 10% delivery and 80% application. This is how we can help you.
Find out how we take people on a journey to learning , rather than imposing it on them.

Example Training Topics

Communication

  • Verbal Communication:
  • Techniques for clear and effective speaking
  • Active listening skills
  • Constructive feedback methods
  • Written Communication:
  • Crafting professional emails and reports
  • Persuasive writing techniques
  • Body Language, non-verbal communication
  • Understanding nonverbal cues
  • Enhancing your presence during presentations and meetings

Interpersonal Skills

  • Building rapport with colleagues and clients
  • Enhancing negotiation skills
  • Effective networking strategies

Creativity and Innovation

  • Encouraging a culture of creativity
  • Innovation in problem-solving
  • Techniques for generating new ideas

Emotional Intelligence

  • Recognising and managing your emotions
  • Understanding and empathising with others
  • Building strong interpersonal relationships

Teamwork and Collaboration

  • Effective team-building strategies
  • Conflict resolution
  • Leveraging diverse team strengths

Problem-Solving

  • Analytical thinking and decision-making
  • Creative solutions to complex problems
  • Strategies for effective brainstorming

Adaptability and Flexibility

  • Navigating change in the workplace
  • Staying productive under pressure
  • Developing a growth mindset

Leadership

  • Inspiring and motivating your team
  • Delegation and empowerment
  • Leadership styles and their impact

Time Management

  • Prioritisation techniques
  • Using tools and technology for efficiency
  • Balancing work and personal life

Commitment, Responsibility and Ownership

  • Building and maintaining dedication
  • Setting and achieving goals
  • Developing resilience

Benefits of this training

  1. Better Team Collaboration
  2. Better Communication and Problem-Solving
  3. Better Customer Satisfaction
  4. Better Employee Engagement
  5. Better Change Management
  6. Better Results

Invest in Your Team's Success

PSL's proven training is a valuable investment that benefits both individuals and organisations, leading to more effective interactions, better outcomes, and overall success.

Related posts

Personal image of a member from Flow Ninja
Soft Skills Training

Exploring the differences between hard and soft skills.

Personal image of a member from Flow Ninja
Handling difficult customers

Food for thought for when handling difficult customers and situations.

Personal image of a member from Flow Ninja
Technical, IT, Engineering, Software and Back-office Support Customer Service Training

Personal image of a member from Flow Ninja
Resilience and well-being

Personal image of a member from Flow Ninja
Finding peak performance

Personal image of a member from Flow Ninja
Coaching for middle managers

Personal image of a member from Flow Ninja
Navigating the Storm: Employee decision-making under pressure