Service Team Development
Soft Skills Training
Author
The foundation of a successful relationship, team, organisation or business.
Soft skills enable better communication, teamwork, they drive learning, innovation and improvement.
Choose what you want for your team
Our main goal is to create a soft skills course to fit your goals, organisation, business, or sector. While certain principles are universally applicable, customisation is key to effective training and can also lead to cost savings. Effective training comprises 10% content, 10% delivery and 80% application. This is how we can help you.
Find out how we take people on a journey to learning , rather than imposing it on them.
Example Training Topics
Communication
- Verbal Communication:
- Techniques for clear and effective speaking
- Active listening skills
- Constructive feedback methods
- Written Communication:
- Crafting professional emails and reports
- Persuasive writing techniques
- Body Language, non-verbal communication
- Understanding nonverbal cues
- Enhancing your presence during presentations and meetings
Interpersonal Skills
- Building rapport with colleagues and clients
- Enhancing negotiation skills
- Effective networking strategies
Creativity and Innovation
- Encouraging a culture of creativity
- Innovation in problem-solving
- Techniques for generating new ideas
Emotional Intelligence
- Recognising and managing your emotions
- Understanding and empathising with others
- Building strong interpersonal relationships
Teamwork and Collaboration
- Effective team-building strategies
- Conflict resolution
- Leveraging diverse team strengths
Problem-Solving
- Analytical thinking and decision-making
- Creative solutions to complex problems
- Strategies for effective brainstorming
Adaptability and Flexibility
- Navigating change in the workplace
- Staying productive under pressure
- Developing a growth mindset
Leadership
- Inspiring and motivating your team
- Delegation and empowerment
- Leadership styles and their impact
Time Management
- Prioritisation techniques
- Using tools and technology for efficiency
- Balancing work and personal life
Commitment, Responsibility and Ownership
- Building and maintaining dedication
- Setting and achieving goals
- Developing resilience
Benefits of this training
- Better Team Collaboration
- Better Communication and Problem-Solving
- Better Customer Satisfaction
- Better Employee Engagement
- Better Change Management
- Better Results
Invest in Your Team's Success
PSL's proven training is a valuable investment that benefits both individuals and organisations, leading to more effective interactions, better outcomes, and overall success.