Service Team Development

Resilience and well-being

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The Easiest Way To Improve Skills

Our comprehensive sales training and coaching programs are the easiest way to improve selling techniques and results.

This course is an intensive, short programme designed to deliver practical strategies and insights to help you avoid burnout, enabling you to build resilience and strategies for managing challenging situations.

We will consider the psychological, physical, and social aspects of well-being. Here are key components:

An Introduction to Resilience and Well-being

  • Definitions and Importance
  • The Science of Resilience
  • Connection Between Resilience and Well-being

Understanding the Impact of Stress

  • What is stress?
  • Physiological and psychological effects of stress
  • Identifying stressors

Building Resilience Skills

  • Cognitive-behavioural strategies
  • Developing a growth mindset
  • Problem-solving skills
  • Goal setting and achievement

Emotional Regulation

  • Recognising and managing emotions
  • Techniques for emotional regulation, such as mindfulness and meditation
  • Developing emotional intelligence

Physical Well-Being

  • Connection between physical health and resilience
  • Importance of regular exercise
  • Nutrition and its impact on well-being
  • Sleep hygiene

Mindfulness and Relaxation Techniques

  • Introduction to mindfulness
  • Techniques for practicing mindfulness
  • Relaxation exercises

Positive Psychology and Gratitude

  • Principles of positive psychology
  • Practicing gratitude and its benefits
  • Techniques to foster positivity

Self-Care Strategies

  • Identifying self-care needs
  • Developing a self-care routine
  • Balancing work and personal life

Social Connections and Support

  • Importance of social support
  • Building and maintaining healthy relationships
  • Effective communication skills

Coping Strategies for Adversity

  • Developing coping strategies
  • Adaptive vs. maladaptive coping
  • Building a support network for tough times

Professional Help and Resources

  • Recognising when to seek professional help
  • Overview of mental health resources
  • How to support others in seeking help

Practical Applications and Activities

  • Case studies and scenarios
  • Group discussions and activities
  • Personal reflection exercises
  • Journaling
  • Self-assessment tools
  • Continuous learning and improvement strategies

Course Structure:

  • Duration: 2-4 hour workshops.
  • Format: In-person, online, or a hybrid approach.
  • Options: This training can be combined with any of our other courses.

Invest in Your Team's Success

PSL's proven training is a valuable investment that benefits both individuals and organisations, leading to more effective interactions, better outcomes, and overall success.

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